Frequently Asked Questions

 
Q?
What is the Giving Tree programme?
A.
The Giving Tree is a scheme that works in conjunction with local businesses and charities to collect Christmas gifts for Galway children and adults who would otherwise go without. Read more.
Q?
Where can I pick up a tag?
A.
Click the 'Our Hosts' tab on our website to see the list of businesses that are participating as 'Host Businesses'.  Please keep in mind that many of the trees will not be accessible to the public as they are intended for employees only.
Q?
The wish item I selected is out of stock and I can't buy it.  What should I do?
A.
If you can't find the item requested, then use it as a guideline to buy something similar.  If you selected your wish from an online wish-list please do not deselect the gift in the wish-list - just do your best to get something as close as possible to the original request.
 
Q?
We're at Level 5 restrictions.  Can the GGT collection still go ahead?
A.
The Level 5 restrictions are due to end on Wednesday Dec 2nd.  This should allow our 'blended' approach to proceed where some Host Businesses (whose
premises are open) will have a standard collection on Dec 9th and other Host Businesses can drop-off or have their gifts delivered from Dec 3rd - Dec 11th.
 
 
Q?
What happens if the Level 5 restrictions get extended?
A.
If it looks like the restrictions are going to be extended, we will still be able to run but may have to adapt our plans so that more Host Businesses do the 'virtual'
collection, i.e. virtual tags and postal delivery to one of our sorting locations.  We will make our decision on how to proceed on Nov 16th based on the information
available at the time.  We will inform Host Businesses of any changes by email.
 
Q?
My business is outside the 5 mile limit for collection but I still want to take part.  Is that possible?
A.
Usually we limit Host Businesses to within 5 miles of the city centre as we don't have the resources to cover an extended area on our (one day only) collection.
However, this year due to Covid, we are facilitating a virtual option whereby we send you a link to wishes on a spreadsheet and you can arrange for items
to be delivered by post to one of our sorting locations.  We will work with our charity partners to get the gift to it's intended recipient in time for Christmas
If you are interested in this option, please let us know by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. .
 
Q?
How are you going to do the collection safely with the threat of Covid?
A.
On a typical year, we gather together a big group of volunteer elves for one day to sort through the gifts for distribution to the relevant charity.  This year, we will be at our 'giving grotto' sorting gifts over a two week period with just a couple of volunteers.  This is to reduce the touch-points on the gifts and to reduce the number of people in the grotto at any one time.  
 
Q?
How can I be sure that the gift goes to the right person if I don't have a tag?
A.
Recipients are identified by an alpha-numeric code, e.g. SC021.  It is really important that you have this code on your gift.  If you wrapped the gift yourself, please write this code in marker on a large square of paper taped to the gift.  If you are having the gift delivered by post/courier, then please ensure that the code is included in the delivery address as per the instructions: Example: COPE Galway, Galway Giving Tree SC021, Address Line 3, Address Line 4, Eircode.
 
Q?
What if I want to select multiple wishes and have them shipped together?
A.
Recipients are identified by an alpha-numeric code, e.g. SC021.  It is really important that you have this code on your gift.  If you have multiple items please ensure all the codes are included in the delivery address as per the instructions: Example: COPE Galway, Galway Giving Tree SC021 & EH004 , Address Line 3, Address Line 4, Eircode.
 
Q?
The instructions say to deliver the gift to a particular address but I'd prefer to drop it off in person.  Can I?
Please do not drop gifts to this address in person as staffing arrangements have been made to deal with postal drop-offs only.  If items are dropped off in person, we can’t promise that there will be somebody there to accept items who knows about the arrangements in place, which could result in gifts not getting to their intended recipients..
Q?
Does the Galway Giving Tree accept cash donations?
A.
No, we do not accept cash donations.  Neither will we ever phone you to try to elicit either cash or sponsorship from you.  We have built up relationships with our sponsors and will never 'cold call' asking for money.  Please be viligant for bogus callers.
Q?
How do I sign up as a Giving Tree 'Host' (i.e. Host Business)?
A.
It's easy! Contact us expressing your interest.  Please note that we only work with businesses that are within a 5 mile radius of Galway as we have limited resources and the collection, sorting and distribution of gifts all happens in one day.
Q?
What social service agencies do you work with?
A.
The Galway Giving Tree can work with multiple different agencies (i.e. local charities) from year to year, depending on what agencies are interested in taking part. To see this years agencies please click the 'Agencies' tab on our website.
Q?
How can my agency take part?
A.
Simply contact us expressing your interest.
Q?
What happens to 'wish tags' that are not selected?
A.
When the wishes are first gathered, each 'wish' is printed onto no more than two tags. These are then sent to different hosts to give the best chance of all wishes being fulfilled. Children whose wishes are not selected may not get their first choice but will still get a gift. Unused 'wish tags' will be collected from their Hosts along with the gifts.
Q?
Is there an upper price limit to gifts?
A.
The limit (which agencies are informed of in advance) is 25 euro. Wishes over this amount are rejected. The average gift cost is 17 euro.
Q?
I selected a tag and the item looks expensive.
A.
All wishes are reviewed to ensure they are available for less than 25 euro.  We typically check Argos and Smyths Toys when reviewing prices.  Some items, e.g. remote control cars, have a broad price range so while you may see expensive versions of them, the item can be found for less than 25 euro. 
Q?
When did the Galway Giving Tree start?
A.
Please see our organization's history or read more about what we do.
Q?
How can I help as a sponsor?
A.
Our program is completely volunteer based. Although our running costs are low, we rely on sponsors to help us keep the program running. As a sponsor, you can assist us by donating space, office supplies, transport or money. Every cent we receive is put towards the program. Please drop us a line if you think you can help.